Why saving the planet with “Free Pizza” is the modern way of upselling

What comes to mind when you think of upselling? Extras like a bottle of Champagne or a room upgrade? Probably not ...

“Oaky got me. Again”

Last week, I met Joris. He’s a friend that I know via Oaky, also working in hotel technology and often staying in ...

Publish! Who cares what people think?

How many times have you thought about posting an article, but not followed through? Give me one minute to convince ...

When every complaint is an opportunity to surprise

Any hotel in the world is just one touch of a button away. So how can you engage with guests to create loyalty? Let’s ...

An open letter to those who’ve forgotten about healthy competition

The first time it happened I didn’t know how to feel about it. A senior employee at a multinational travel company, with ...

What’s your Smooth Criminal?

"Hi Erik, Attached you'll find the signed offer..." is my favourite e-mail and a big reason for ...

Why your gun-factor is so powerful in sales

Exploit the benefits of being yourself by understanding your gun-factor. 18 months ago I experienced my very first business ...