Blog

Average Daily Room Rate (ADR)

What is ADR? ADR is the average daily income per paid occupied room and is used to measure the operating performance of the hotel. ADR is one of the KPIs used by hotels. Other KPIs like Occupancy Rate are used in combination with ADR to result in revenue per available...

Occupancy Rate

What is Occupancy Rate (OCC)? OCC is one of the KPIs used by hotels. Other KPIs like ADR are used in combination with OCC to result in revenue per available room (RevPar). OCC results in a percentage (e.g. 75% occupancy) and shows the available space that is being...

RevPar

What is RevPar? RevPAR (Revenue Per Available Room) is the most commonly used KPI to measure financial performance in the hotel industry. Many of you readers will probably be quite familiar with this ratio. Why are hotels using it? Specifically, Revenue Managers are...

Top 7 Resolutions for Revenue Managers in 2017

I was wondering what this year will bring to the world of Hotel Revenue Managers. What will be important to them. What trends to follow. So I asked 5 top Revenue Managers in the Benelux about their Resolutions and here is what they said: #1 / Continue what you’re...

Oaky in the media: Sprout.nl article

Met een online platform voor hotels wil startup van week Oaky een hotelovernachting plezieriger maken voor de klant en tegelijkertijd winstgevender maken voor het hotel. Medeoprichter Erik Tengen legt uit hoe de startup dat voor elkaar wil krijgen.    Wat is Oaky?...

Customer Interview: Radisson Blu – Gaby

In our series of customer interviews, this time it’s up to Radisson Blu Hotel, Amsterdam. Today, Gaby van den Bosch – Commercial Development Manager – is being interviewed by Erik Tengen, co-founder of Oaky.   Before we started working together what were the...

Product upgrade: a revamped dashboard

Product upgrade: a revamped dashboard We’re very proud to release a revamped and modernized dashboard that makes working with Oaky even easier. It has been our biggest product update ever and it’s making the life’s of our current clients much more pleasant. Customer...

Masters of Hospitality: Erik Tengen

Hotelschool the Hague interviewed our Master of Hospitality Erik Tengen; Successful entrepreneur in innovative online review collection. Co-founder at Oaky: “Service innovation is the heart of our business”. Simple, sexy and fast Erik Tengen explains that Oaky is a...

Martin’s Hotels implements Oaky chainwide

We are proud to announce our partnership with Martin’s Hotels. In Brussels, Mechelen or Leuven, Genval or Bruges, Waterloo or Rixensart, each Martin’s Hotel welcomes you in a distinct environment with that extra something, be it history, architecture or interior...

Publish! Who cares what people think?

How many times have you thought about posting an article, but not followed through? Give me one minute to convince you: When LinkedIn rolled out the publishing feature, they unleashed a beast. It provided us with an amazing forum to share longer, more in-depth...

When every complaint is an opportunity to surprise

Any hotel in the world is just one touch of a button away. So how can you engage with guests to create loyalty? Let’s step back a couple of months.Professor Vincent Magnini and I discussed his research on loyalty. He explained how hotel guests are bombarded with...

What’s your Smooth Criminal?

“Hi Erik, Attached you’ll find the signed offer…” is my favourite e-mail and a big reason for celebration. Adding another client to our portfolio is always amazing, but that super-excited feeling quickly turns into serious work again. So to boost excitement and get...

Why your gun-factor is so powerful in sales

Exploit the benefits of being yourself by understanding your gun-factor. 18 months ago I experienced my very first business meeting in Holland. That was also the first time I heard of the Dutch word, the ‘gunfactor’. It was explained to me that this word contained a...