Blog

Learnings of Customer Success Academy 2017

On November 14th the first Customer Success Academy in Amsterdam was held. Rien Brus (Aegon) and Niels Feenstra (Adobe) really gave us something to think about with their presentations and during the discussion sessions new insights were shared that are still going...

Full focus on guest experience

I want to tell you about one of the most interesting meetings I’ve ever had with an hotelier. The past year, many Hotel Managers have asked me to map out the digital customer journey of their guests. "Because my guests book via so many different channels, including my...

Oaky on the road

Oaky on the road! Hotel Camp France 7 December 2017 | Paris La conférence qui suit le concept de l’anti-conférence. Une forme nouvelle et dynamique de conférence hôtelier. Pas de planning fixe à l’avance, des sujets de discussion choisis démocratiquement, des...

Let’s talk about Customer Success!

Customer Success Academy Customer Success, a new word that has slowly started to spread. It sounds energetic and positive, but… what does it include? During the first Customer Success Academy at the Hotelschool The Hague in Amsterdam on the 28th of November, we will...

Oaky @ The Hotel Technology Forum

Last month, we had the great opportunity to introduce Oaky, Modern Upsell for Modern Hotelier to 250 modern and innovative hoteliers, at the Hotel Technology Forum of Mews Systems here in Amsterdam. It was fun to go through the Customer Journey, focusing on the Guest...

We’re hiring: Senior/Medior PHP + React developer

Welcome to Oaky At Oaky Amsterdam we are looking for a senior/medior PHP + React developer to help revolutionize the hotel business with the Oaky up-sell tools. The current stack is Laravel + Backbone and the team culture is very open and casual. Wanna put your...

We’re hiring: Business Development Representative

Love sales? Excited about working in a start-up? We’re excited about meeting you We’re looking for a new sparkling addition to our Amsterdam-based team. You’re a driven person who loves to sell. You have an insane drive and you sparkle with your positive...

“Oaky got me. Again”

Last week, I met Joris. He’s a friend that I know via Oaky, also working in hotel technology and often staying in hotels. Just as we met, he smiled at me and said: “Oaky got me. Again.” “Haha, what do you mean?” I replied with anticipation. “Well. I had booked a hotel...

Average Daily Room Rate (ADR)

What is ADR? ADR is the average daily income per paid occupied room and is used to measure the operating performance of the hotel. ADR is one of the KPIs used by hotels. Other KPIs like Occupancy Rate are used in combination with ADR to result in revenue per available...

Occupancy Rate

What is Occupancy Rate (OCC)? OCC is one of the KPIs used by hotels. Other KPIs like ADR are used in combination with OCC to result in revenue per available room (RevPar). OCC results in a percentage (e.g. 75% occupancy) and shows the available space that is being...

RevPar

What is RevPar? RevPAR (Revenue Per Available Room) is the most commonly used KPI to measure financial performance in the hotel industry. Many of you readers will probably be quite familiar with this ratio. Why are hotels using it? Specifically, Revenue Managers are...

Top 7 Resolutions for Revenue Managers in 2017

I was wondering what this year will bring to the world of Hotel Revenue Managers. What will be important to them. What trends to follow. So I asked 5 top Revenue Managers in the Benelux about their Resolutions and here is what they said: #1 / Continue what you’re...

Oaky in the media: Sprout.nl article

  Wat is Oaky? Oaky is een softwareplatform waarmee een hotel zijn omzet kan verhogen en tegelijkertijd de klant meer tevreden kan maken. Dat gebeurt enerzijds door bezoekers te vragen om feedback over zijn of haar verblijf. Anderzijds kan het hotel extra’s aanbieden...