Clément's Blog

Full focus on guest experience

I want to tell you about one of the most interesting meetings I’ve ever had with an hotelier. The past year, many Hotel Managers have asked me to map out the digital customer journey of their guests. "Because my guests book via so many different channels, including my...

Top 7 Resolutions for Revenue Managers in 2017

I was wondering what this year will bring to the world of Hotel Revenue Managers. What will be important to them. What trends to follow. So I asked 5 top Revenue Managers in the Benelux about their Resolutions and here is what they said: #1 / Continue what you’re...

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