Erik's Blog

“Oaky got me. Again”

Last week, I met Joris. He’s a friend that I know via Oaky, also working in hotel technology and often staying in hotels. Just as we met, he smiled at me and said: “Oaky got me. Again.” “Haha, what do you mean?” I replied with anticipation. “Well. I had booked a hotel...

Publish! Who cares what people think?

Publish! Who cares what people think? How many times have you thought about posting an article, but not followed through? Give me one minute to convince you:   When LinkedIn rolled out the publishing feature, they unleashed a beast. It provided us with an amazing...

When every complaint is an opportunity to surprise

When every complaint is an opportunity to surprise  Any hotel in the world is just one touch of a button away. So how can you engage with guests to create loyalty? Let’s step back a couple of months. Professor Vincent Magnini and I discussed his research on loyalty....

What’s your Smooth Criminal?

What’s your Smooth Criminal? “Hi Erik, Attached you’ll find the signed offer…” is my favourite e-mail and a big reason for celebration. Adding another client to our portfolio is always amazing, but that super-excited feeling quickly turns into serious work again. So...

Why your gun-factor is so powerful in sales

Why your gun-factor is so powerful in sales Exploit the benefits of being yourself by understanding your gun-factor. 18 months ago I experienced my very first business meeting in Holland. That was also the first time I heard of the Dutch word, the ‘gunfactor’. It was...

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