How Oaky and Mews are transforming the way hotels upsell and serve their Millennial travelers
- Mews Systems and Oaky have fine-tuned their connection to help real-time data deliver results for hotel operators
- Part of the larger industry trend of open APIs making it easier for start-ups to work together and deliver greater value to the customer
- The adoption of new, open technologies in hotels can completely shake up the hotel experience as we know it today
As part of a new breed of cloud solutions, Mews Systems and Oaky have teamed up to make it easier than ever to provide on-demand, personal customer service to hotel guests from the minute the reservation is made to after checking out. The Mews Commander property management system (PMS) integrates with Oaky to put the guest in control of taking in-house services and room upgrades at the click of a button, and its Open API delivers any changes within milliseconds to make sure that the customer data is updated.
“When speaking with hoteliers, I often hear the same challenge: legacy systems are hindering hotel innovation because integrations are expensive and time-consuming.” says Erik Tengen, Co-Founder of Oaky, “I think it’s amazing to see how start-ups are now able to provide hoteliers with more flexibility. With open platforms like Mews and
As more and more hotels leave the one-size-fits-all approach to their central databases, modern platforms, such as Mews, make adaptation and adoption an easy process. Integration between these platforms makes it possible for hotels to simplify the load on staff and make sure that there is consistency across all platforms. The transition to SaaS (Software as a Service) models also makes downgrading or upscaling easier than ever and hotels now only need to pay for the features that they want to use.
“We’ve been able to grow so fast in the hotel space because of our open APIs as there is now such a great eco-system of developers in the industry,” says Matthijs Welle, CEO of Mews Systems, “We are now seeing hoteliers get creative with their technology infrastructure, working with exciting start-ups, like Oaky, and hiring in-house developers who are able to deliver better features and more value to the businesses.”
Hotels are going through a period of significant reinvention, challenged by the growth of online travel agents to the increasing popularity of
The future of the hotel industry is not far from a world in which guests are simply messaging a hotel through Whatsapp or Facebook in order to make a reservation. The hotel’s technology stack should be in a position to automatically make that reservation, charge the guest, send a receipt and obtain the necessary personal details required to check in. Through smart AI tools and open connections, hotels should be in a position to deliver ever-greater value as systems such as Mews help them understand their customers’ needs and desires better. Hotels will need to upgrade their technology stack in order to have the tools necessary to connect to these online
Notes to the editors:
Mews, Oaky and thirteen other hotel technology start-ups are joining forces to host The Hotel Technology Revolution Forum in Amsterdam on 5 September 2017. Hoteliers and platform providers alike will come together to discuss what the future of the hotel technology looks like.
Oaky is the commission-free and
About Mews Systems:
Mews Systems uses technology to provide hoteliers with the tools to offer