Customer Interview:

Radisson Blu – Gaby

Before we started working together what were the challenges you had? What were you hoping to accomplish?

The challenge was that pre-arrival we didn’t do anything. We left money on the table, so I was hoping to create extra revenues. From the guest’s perspective, it’s to enhance the guest experience. Because the feedback we get from guests that got the email is always very very positive, saying: “Oh we never really see hotels that contact us pre-arrival, we’re used to only get the post-stay feedback email, but that’s it.”

Before we started working together what were the challenges you had? What were you hoping to accomplish?

The challenge was that pre-arrival we didn’t do anything. We left money on the table, so I was hoping to create extra revenues. From the guest’s perspective, it’s to enhance the guest experience. Because the feedback we get from guests that got the email is always very very positive, saying: “Oh we never really see hotels that contact us pre-arrival, we’re used to only get the post-stay feedback email, but that’s it.

What was most important to you when making the decision to start with Oaky?

  1. Because we were missing out on revenues pre-arrival
  2. I like to try new things
  3. I liked your story

Why did you decide to go with us versus other companies or alternatives?

The competitor had high commission costs, and because of your story.

What did you desire most from starting to work with us?

Revenues & guest experience.

What problems do we help you solve in your hotel? Or how do we improve your business?

The problem was that we didn’t do anything pre-arrival and now we do.

“They know what they’re doing”

If you were to describe what we do to another company, what would you say?

Email wise it does happen a lot that other hotels ask for Oaky. We are always very positive. We say they are really nice guys. They know what they are doing. They are jumping into a space that for many hotels are still an untouched territory. We would share some of the revenue results and share that Oaky responds quickly to any questions you may have, and Oaky thinks with you for example when adding new deals etc.

Anything else you want to add?

Working with you is always very smooth and easy. Short communication lines, emails often answered within the hour. If you sell to the FO manager, it’s really valuable to say “it will not cost you any extra work”.

Also missing out on revenues pre-arrival? Book a demo now

Contact
Lars Jonker
Lars@oakyapp.com

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