Let's talk about Customer Success!

Customer Success Academy

Customer Success, a new word that has slowly started to spread. It sounds energetic and positive, but… what does it include?

During the first Customer Success Academy at the Hotelschool The Hague in Amsterdam on the 28th of November, we will present and discuss some of the challenges that Customer Success faces. With Rien Brus, Global Vice president of customer strategy @ Aegon, we will talk about how to automate but keep the human touch. Automation can help us greatly, but how do we keep answering the customer’s desire to be special and individual?

With Niels Feenstra, Customer Success Manager @Adobe, we will talk about how to measure customer success. Numbers are crucial to show effect and to optimize performance, but which numbers should we use and how to collect them?

Are you also wondering about these topics and do you want to join the discussions? Send us an email at customersuccessamsterdam@gmail.com.

We are looking forward to meeting you and share ideas!

 

Program

  • 17:30 Optional Dinner at La Mangerie
  • 18:45 Kick-off Customer Success Academy
  • 19:00 First keynote speaker: Rien Brus Followed by a discussion
  • 20:00 Second keynote speaker: Niels Feenstra Followed by a discussion
  • 20:45 Closing talk
  • 21:00 Drinks

Keep updated!