Opinion/Editorial

source Discover > Blog > …

Full focus on guest experience

Full focus on guest experience Discover > Blog > Knowledgebase / Opinion/Editorial > … I want to tell you about one of the most interesting meetings I’ve ever had with an hotelier. The past year, many Hotel Managers have asked me to map out the digital customer...

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Talking diversity with Erik Tengen, Co-Founder of Oaky

Talking diversity with Erik Tengen, Co-Founder of Oaky Discover > Blog >  Opinion/Editorial > … Diversity can affect businesses in very interesting ways. Most companies have come to understand that, without a good diversity strategy in place, the chance of attracting...

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Occupancy Rate

enter Occupancy Rate What is Occupancy Rate (OCC)? OCC is one of the KPIs used by hotels. Other KPIs like ADR are used in combination with OCC to result in revenue per available room (RevPar). OCC results in a percentage (e.g. 75% occupancy) and shows the available space...

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Customer Interview: Radisson Blu – Gaby

Customer Interview: Radisson Blu – Gaby In our series of customer interviews, this time it’s up to Radisson Blu Hotel, Amsterdam. Today, Gaby van den Bosch – Commercial Development Manager – is being interviewed by Erik Tengen, co-founder of Oaky.   Before we started...

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Masters of Hospitality: Erik Tengen

Masters of Hospitality: Erik Tengen Hotelschool the Hague interviewed our Master of Hospitality Erik Tengen; Successful entrepreneur in innovative online review collection. Co-founder at Oaky: “Service innovation is the heart of our business”. Simple, sexy and fast...

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Publish! Who cares what people think?

Publish! Who cares what people think? How many times have you thought about posting an article, but not followed through? Give me one minute to convince you: When LinkedIn rolled out the publishing feature, they unleashed a beast. It provided us with an amazing...

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When every complaint is an opportunity to surprise

When every complaint is an opportunity to surprise Discover > Blog > Front Office Hotel / Knowledgebase > … Any hotel in the world is just one touch of a button away. So how can you engage with guests to create loyalty? Let’s step back a couple of months....

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