Internship position Customer Service/Success
Oaky is one of the fastest growing hotel-tech start-ups with 300+ customers all around the world expanding every day. We believe the main strength of Oaky is the personal relationship we keep with our clients, partners, investors, friends & fans. We strive to make our customers wildly successful with our product and deliver outstanding support, and our customers love us for our proactive outreach. This internship position in Customer Service/Success offers you a lot of learning and growth. We are doing a lot of cool stuff in Customer Success and you will be an integral part of the team, helping formulate, iterate and drive customer strategies in a fast-paced environment.
Our view of customer service is quite different from what you are used to. We think customer service should be warm, light-hearted, fun and personal. We strive to combine technology with a human touch to create optimal results that still feels personal to the customer. Not the traditional customer service you are used to. Besides
What we are looking for:
- Being responsible: Owning the end to end customer service journey.
- Making sure all of our customers are always happy and get the best from us.
- A good communicator: Our customers love us for the amazing customer service we provide, so you could be responding to emails, customer questions or live chats.
- Customer focused: Customers are the most important asset of any company, you are wildly passionate about making your customers successful, always thinking about how to make customers lives easier and more productive with Oaky, you will act as the voice of the customer for internal teams.
- You are awesome: We love to work with fun, warm and driven people who can kick ass at work, but also know how to have fun outside. Your positivity and enthusiasm
isinfectious, you love to get things done and do not shy away from taking ownership.
What you bring to Oaky
- Native or fluent English and Dutch.
- Knowing Spanish/Italian/German would be a plus.
- Positive work ethic, team player and keen on learning new skills.
- Knowledge of the Hospitality industry.
- Feeling for Technology.
- Motivated to deliver high services to customers.
What Oaky offers you
- Amazing and fun colleagues in an international work environment
- A lot of learning and growth in Customer Success
- Weekly boot camps with our personal trainer
- A Laptop
- Healthy paid lunch
Feel free to reach out if you need any clarifications!