Privacy Statement Oaky
Oaky B.V. (Oaky) is committed to protecting your privacy and takes its responsibilities regarding the security of personal data very seriously. This policy explains how we use personal data and how we protect your privacy in accordance with the Dutch Data Protection Act (Wet Bescherming Persoonsgegevens, Wbp), and the General Data Protection Regulation (Algemene Verordening Gegevensbescherming, AVG) which will replace the Wbp as of 25 May 2018.
What is Oaky?
Oaky is a tool used by our Customers Accommodation Providers (hotels, hostels, and serviced apartments) to communicate with their guests and to offer specific services and upgrades that relate to the upcoming hotel stay of their guests.
Data controller and Data Processor
In the context of providing our services, the Customer Accommodation Providers is the data controller, and Oaky is the data processor.Collecting and processing personal data. In the context of providing our services, we process personal data that we collect or receive from the Customer Accommodation Provider. If we have received your personal data from the Customer Accommodation Provider, the Customer Accommodation Provider, as the data controller, has ensured that it has a legal basis to process your personal data, such as a legitimate interest or that your consent is obtained to transfer your personal data to us.
1. Which personal data does Oaky process on behalf of the Customer Accommodation Providers?
See the table below.
2. What are the purposes of the processing activities of Oaky?
See the table below.
Oaky to customers (guests of the Customer
* Personal data depending on Customer Accommodation Provider.
Typically for the length of the contract with
Processing and questions
and complaints handling on
behalf of the Customer
Typically for the length of the contract with Customer Accommodation Provider
3. How long do you store the data for?
We store personal data for as long as it is necessary for us to fulfill the Service to our customers. Typically this is the length of the contract with our Customer Accommodation Provider. For example, a Customer Accommodation Provider needs to know which guest has made a specific request
4. Which third parties receive your personal data?
We will never sell personal data to third parties without your consent. We will not disclose your personal data to any third party unless we have a legitimate interest in doing so or if you have consented to this. We may only share personal data about you as follows:
- With third-party vendors, sub-processors, consultants and other service providers who are approved by our Customer Accommodation Provider (information about these third parties is specific per Customer Accommodation Provider, and can be answered by your Customer Accommodation Provider);
- In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process.
5. Who has access to the data (internal)?
Only authorized internal persons that require access to personal data in order to fulfill their duties to the Oaky Service will have access to the data.
6. How is the data protected?
We apply strict security procedures to prevent unauthorized access to personal data. We use secure connections (VPS) which protect all data traffic between you and our website and/or Web Applications.
We implemented the following technical and organizational measures to protect personal data:
a) Prevent unauthorized persons from gaining access to data processing systems with which personal data are processed or used;
b) Prevent data processing systems from being used without authorization;
c) Ensure that persons entitled to use a data processing system have access
only to the personal data to which they have a right of access;
d) Ensure that personal data is adequately protected during transmission or transport;
e) Ensure that the personal data is processed in accordance with the instructions of our Customer Accommodation Provider.
Accuracy of personal data
Oaky makes reasonable efforts to keep personal data in its possession or control, which is used on an on-going basis, accurate, complete, current and relevant, based on the most recent information available to us.
Your rights in relation to your personal data
You have certain rights in relation to your personal data. To exercise your rights in relation to your personal data, you can submit a request in writing to your Customer Accommodation Provider or to Oaky via privacy@Oakyapp.com. If you submit your request directly to Oaky, we will send your request to your Customer Accommodation Provider.
How to contact us
Oaky has its headquarters in Amsterdam, the Netherlands.