We're hiring: an awesome Customer Success Manager (Spanish)
Oaky is looking for an awesome Customer Success Manager (Spanish)
We believe the main strength of Oaky is the personal relationship we keep with our clients, partners, investors, friends & fans. You will be joining one of the coolest startups in Europe that is making an impact in the hospitality industry and our customers love us. This is a role for a positive and empathetic person who would love talking with our customers and keep them (and everyone else in the team) happy, while relentlessly working on driving maximum business value for our customers. You would do amazingly well in this role if you are a self-starter, structured in your thinking, and have a passion to ensure your clients are wildly successful with using Oaky.
What you would be doing as a Customer Success Manager:
- Be end to end responsible for your customer portfolio from the time they sign up with Oaky; onboarding new clients, optimising/analysing the performance of current clients, and drive user engagement/adoption.
- Be the voice of the customer for internal teams.
- Participate in developing and driving the CSM strategy.
- Min. 1 – 2 years experience in Customer Success/Account management/Customer Service
- Native or fluent English. Spanish & Dutch would be a big plus point
- Excellent written and verbal communication skills (Spanish big plus)
- Experience in SaaS / Hospitality business
- Experienced using tools like Zendesk, intercom, CRM and Google Apps.
- Goal oriented
- Love to take care of customers
- Love to work in a tech company
- Warm person
- Enthusiastic and positive
- Take ownership
- Amazing and fun colleague in an international work environment
- Selling a product that makes people happy
- Weekly boot camps with our personal trainer
- Healthy paid lunch